Returns Policy

All returns and replacements are subject to the following policy and conditions.

Some items are returnable through Print Platoon and some items are not. Items may be subject to manufacturer policies and restrictions. The standard return policy does not apply to these items.

Items can be returned to Print Platoon only if they are unopened, sealed by the manufacturer, and in brand-new condition. No opened or used items can be returned for credit. If a manufacturer determines that an opened item is defective, the item may be exchanged, depending on the manufacturer policies and restrictions.

Consumables are not returnable under any circumstances unless proven defective. If proven defective, they can only be exchanged for the same item. "Consumables" refers to all items found under the Consumables category on Print Platoon, including toner cartridges, ink cartridges, printer drums, fuser assemblies, and transfer rollers.

Bulk orders, special order items, and items that received discounted, bulk, or promotional pricing are not returnable under any circumstances. Software and license keys are not returnable under any circumstances.

Items might come with a money back guarantee. If one of these items needs to be returned, Print Platoon is not responsible for this return. Please contact the manufacturer directly in these circumstances.

Unless contracted for installation or repair services, Print Platoon will not assist in the installation, configuration, or repairing of any item under any circumstances. Print Platoon may provide firmware or software updates and manuals, subject to availability.

The customer is responsible for shipping all returned items back to Print Platoon. All returns are subject to a restocking fee of 10-30% of the original sale price. Print Platoon is not responsible for any shipping charges for returns.

The restocking fee covers credit card fees, processing, order handling, and other expenses. The restocking fee is variable, and depends on the product type, manufacturer, and other conditions.

No returns past 30 days from purchase date will be considered for credit.


Print Platoon reserves all other rights.